Return & Refund Policy

At BECO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is missing from your order.
  • The product was delivered in a leaking or unusable condition.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused and in its original packaging.
  • The product should include all original labels, accessories, and invoice (if applicable).

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless they are damaged or defective:

  • Personal Care Products
  • Opened Bamboo Toothbrushes
  • Used Kitchen Towels
  • Opened Cleaning Liquids
  • Products damaged due to misuse or improper handling
  • Clearance or Final Sale items

How to Request a Return

To initiate a return, contact our customer support with the following details:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos or videos showing the issue

Customer Support

📧 support@becoindia.com

📞 +91 98765 43210

Our team will review your request and respond within 24–48 business hours.

Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or another approved method.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will offer:

  • A free replacement (subject to product availability), or
  • A full refund if a replacement is not available.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), BECO will bear the return shipping cost.
  • If the return is requested for any other eligible reason, return shipping charges may apply.

Order Cancellation

  • Orders can be cancelled before they are shipped for a full refund.
  • Once an order has been dispatched, cancellation requests cannot be accepted.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  1. Check your bank account.
  2. Contact your payment provider or bank.
  3. If the issue persists, contact our customer support.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

BECO Home Essentials Pvt. Ltd.

📍 2nd Floor, Green Valley Business Park, Vaishali Nagar, Jaipur, Rajasthan – 302021, India

📧 support@becoindia.com

📞 +91 98765 43210

🕒 Customer Support: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Thank You

Thank you for choosing BECO. We appreciate your trust and are committed to providing high-quality, eco-friendly products along with a smooth and reliable shopping experience. 🌿